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Saturday, May 11 • 09:00 - 10:15
#203 - The Devil’s in the Data: Chapter Retention Requires Focused Efforts Delivering Value

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Engaging and retaining chapter members for PMI chapters globally is critical. The Chapter Member Advisory Group (CMAG) has taken a deep-dive into this challenge. Based on data analysis and engagement with global chapters strong in first-year retention rates, best practices have been identified. In this session, tools and techniques will be shared to strengthen your annual plan and improve your chapter's strategy for first-year member engagement and retention.

At the conclusion of this session, attendees will be able to:
1. Describe the importance of first-year retention.
2. Identify where to find data on their chapter’s retention rates.

avatar for Anca Costache

Anca Costache

Chapter Partner, Region 8, Northwest and Central Europe, PMI
Anca joined PMI in 2013 as a Chapter Partner in the PMI Europe office. In her role, Anca works in partnership with the Region Mentor and chapter leadership to ensure strategic alignment of PMI communities across North West and Central Europe in terms of organisational goals and governance... Read More →
avatar for Dirk Doppelfeld, PMP

Dirk Doppelfeld, PMP

Leadership Institute Master Class (LIMC) Graduate, Chapter Member Advisory Group (CMAG)
Dirk Doppelfeld, PMP, is an international project management consultant, trainer and coach. After 18 years in the printing business, he founded his own company in 2011, Project & Service Solutions. He helps clients to enhance their project management effectiveness through consulting... Read More →
avatar for Louise Games

Louise Games

Membership Specialist, PMI
Louise Games has over 20 years of membership association experience driving all aspects of global integrated membership and marketing programmes. As a Membership Specialist at PMI for almost 8 years, Louise has supported the global team responsible for implementing the membership... Read More →
avatar for Lynn Shannon, PMI-PBA, PMP

Lynn Shannon, PMI-PBA, PMP

Chapter Member Advisory Group (CMAG)
Originally a teacher, Lynn has worked for 25 years on programmes with communications, media and financial industries for major Canadian corporations. She obtained her PMP in 2003 and has been active as a PMI volunteer since. Roles include: BoD roles, PMI-Toronto, including President... Read More →

Saturday May 11, 2019 09:00 - 10:15 IST
Liffey Hall 2, Level 1